Using that information, darwin Cloud looks at the seasonality for the office where the agent works. darwin Cloud knows which are the busiest months and which months are the slowest. Based on that historical information, it automatically calculates the monthly goal an agent has to reach to have a successful year.
Goals gives the motivation and accountability we all need to succeed. The graphs agents see about themselves include:
Once the agent see the last year's numbers and have an idea of the goals they want to set for themselves for the current year, they can now add goals to darwin Cloud.
To Add Goals