Move a Property Pre-Payment Deposited Incorrectly

In darwin Cloud, there’s a new tool to correct a commission pre-payment that was applied incorrectly. It solves this problem: What do you do when you have received a commission payment in advance - but the payment was recorded on the wrong house?

There are instances where a pre-payment is allocated incorrectly to another property. This happens when 2 properties have similarity in terms of addresses. To fix this, please follow the steps below:

Locate the property where the pre-payment was allocated incorrectly

1. Click Properties menu
2. Click search
3. Enter a portion of the address, click enter
4. Click on the property

5. Go to Accounting submenu
6. Click on the blue hyperlink for payment #

7. Click unpost to make the move prepayment feature to appear

8. Click move prepayment

9. On the property address field, enter a portion of the address of the correct property where this prepayment should be allocated to
   • Hit enter on your keyboard
10. Click on the property

11. Go to back to Properties menu
12. Click Basics
13. Click search and pull up the property where we transfer the prepayment

14. Enter a portion of the property address
15. Click search
16. Click on the property

17. Go to Post sub menu
18. Notice that the prepayment has now been allocated correctly to the proper transaction

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