Navigating darwin Cloud Help Center

Navigating darwin Cloud Help Center

The Help Center is the main page that all customers should use to access the following:

  1. Field to search guides and tutorials 
    • user can enter in key words to search for an how-to article / how-to video in the AccountTECH darwin Cloud Help Center
  2. darwin Cloud Training Resource Center
    • user can see all the videos and articles about darwin user Training Tasks
  3. Weekly Live Q&A's
    • user can see all the links to register and join Q&As for Live Customers
      • General Q&A
      • Accounting Q&A
      • Email Campaign Q&A
      • Integrations Q&A
      • Reports Q&A (coming soon)
  4. New Customer Q&A's
    • user can see all the links to register and join Q&As for New Customers
      • Accounting Q&A
      • Integrations Q&A
  5. New darwin Cloud Features
    • user will see the articles regarding monthly darwin Cloud Release Updates
  6. darwin Cloud Manual
    • user will see lists of darwin Cloud articles which is helpful to learn the system
  7. darwin Cloud for Agents
    • user will see lists of darwin Cloud articles which is helpful to learn the system (for agents)
  8. Highlight videos
    • user will see the new and important videos AccountTECH has released
  9. Integrations with AccountTECH Products (for developers)
    • user will see lists of darwin Cloud articles which is helpful to learn the system (for developers)
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