When an agent moves to a new office, it is important to make sure that the agent's office is updated in both darwin Cloud and the BHHS REsource Center. If the office in the darwin Cloud export does not match the office in the BHHS REsource Center, the record will not sync correctly.
First, log into the BHHS REsource Center, and change the agent to the new office
Next, update the agent's office in darwin Cloud:
After the agent is moved, the agent's production will begin to report under the new office during exports.