How to Refund an Agent in Forte for Overpayment

How to Refund an Agent in Forte for Overpayment

To refund an Agent in Forte for Overpayment, users must do either a Void or a Reverse action into their DEX Forte

If the transaction is less than 24 hours and the status is In-Progress ready:

  1. Log into DEX Forte
  2. Go to Transactions
  3. Search for the date of the transaction (Received)
  4. Click the checkbox next to the transaction
  5. Click Void

This is what it looks like after the transaction is Voided.

If the transaction is more than 24 hours and the status is Successful Funded:

  1. Log into DEX Forte
  2. Go to Transactions
  3. Search for the date of the transaction (Received)
  4. Double click the transaction to open
  5. From the new screen, click Actions
  6. Click Reverse

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